Enabling Verbose logging for Group Policy Object (GPO) installations

Products

• Endpoint Encryption

Issue/Introduction

In some cases, the GPO installation of the Symantec Endpoint Encryption - Full Disk (SEE-FD) Client may fail due to misconfiguration of the Active Directory, or other components of the OS. In such cases, detailed logs called Verbose Logs will need to be created in order to help identify and solve the problem.

Resolution

In order to enable Verbose logging for GPO installations, please follow the instructions in the following Microsoft KB article "How to enable user environment debug logging in retail builds of Windows" at http://support.microsoft.com/kb/221833/.