I am unable to cancel tasks running in CA Datacom Server

Products

• Datacom
• DATACOM - AD

Issue/Introduction

SVCOMPR STATUS command shows active tasks are running in CA Datacom Server. I am trying to cancel the tasks with the CANCEL command but it is not effective. The tasks remain active. The STATUS command shows they are in PROCESSING REQUEST status. How can I cancel these tasks?

Environment

Release: DATABB00200-15-Datacom/AD
Component:

Resolution

Tasks with a status of PROCESSING REQUEST indicates that the task is running in MUF and therefore these tasks cannot be cancelled by a Server CANCEL request. 

Most likely these tasks are waiting on some other MUF task that may or may not have been a Server task. You need to do a COMM STATUS in the Datacom MUF to determine what the tasks are waiting on. Then issue a REQABORT command in the MUF to cancel them.