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Allowing Ping with an unmanaged Symantec Endpoint Protection client firewall

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Article ID: 151353

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Updated On:

Products

Endpoint Protection

Issue/Introduction

How to add a rule in a Symantec Endpoint Protection client firewall to allow an unmanaged client to accept Ping.

Resolution

To add a rule in the firewall polices:
  1. Open the Symantec Endpoint Protection client interface
  2. Select Status
  3. Click Options for "Network Threat Protection"
  4. Select Configure Firewall Rules
  5. Click Add
  6. Type a name for the new rule (Example: "Allow ICMP" )
  7. Under "Action", select Allow this traffic
  8. Select the network interface card that you want this rule applied to.
    • Note: If you want this rule to always run, select Apply this rule while the screen saver is On and/or Off.
  9. Go to the Hosts tab
  10. Select Apply this rule to and select where you want this rule applied. (The default is "All hosts")
  11. Go to the Ports and Protocols tab
  12. Click on the Dropdown menu and select the ICMP
    • In the sub menu, select Echo Request – 8 and Echo Reply - 0 (you may select others that you need for your environment)
  13. Click OK