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Symantec Endpoint Protection Manager is not providing updated definitions for the Symantec Endpoint Protection clients

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Article ID: 151349

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Definitions are no longer updating on the Symantec Endpoint Protection Manager.


Symptoms
You notice that the definitions no longer updating on the Symantec Endpoint Protection Manager. You try to update the definitions on the Symantec Endpoint Protection Manager but receive a LiveUpdate failed error when selecting Admin > Servers > Local Site and clicking Download LiveUpdate Content.


When viewing the numbered folders in the sesmvirdef32 and sesmvirdef64 you notice that there is a numbered folder that has not been applied to the definitions.
C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef32
C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef64


Resolution

Correcting and updating definitions on Symantec Endpoint Protection Manager:
  1. Stop the Symantec Endpoint Protection Manager service.
  2. Delete the numbered folders in the sesmvirdef32 and the sesmvirdef64 folders.
    C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef32
    C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef64
  3. Delete the contents in the Downloads folder at:

    C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads

    Delete any .tmp files found in either the content or incoming folders. By default these folders are located as follows:

    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming
  4. Start the Symantec Endpoint Protection Manager service.
  5. Download the .JDB file.
    1. Download the Intelligent Updater by going to http://www.symantec.com/avcenter/defs.download.html
    2. Select the language for the product.
    3. Select Symantec Endpoint Protection.
    4. Click Download Updates.
    5. Select the *.jdb file specified for Symantec Endpoint Protection 11, for example, "vd269027.jdb" and save the file to the desktop of the "Symantec Endpoint Protection Manager" computer.
    6. After the download is complete, if necessary rename the file extension to .jdb from .zip.
    7. Navigate to the "incoming" folder. By default the incoming folder is at:
      C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming
    8. Copy the *.jdb file to the "incoming" folder.
    9. After approximately one minute the .jdb file will process. All files and subfolders are removed from the incoming folder upon processing.
    10. Confirm there are no persistent .tmp files in the content folder. If there are persistent .tmp files please call Symantec Technical Support for further assistance.
  6. The Symantec Endpoint Protection Manager will update Symantec Endpoint Protection clients as they check-in.