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Applications crash after installing Symantec Endpoint Protection

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Article ID: 151347

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Some applications consistently crash after installing Symantec Endpoint Protection (SEP).

Cause

Consistent crashes in the same application are most likely caused by a conflict with the optional Application and Device Control (ADC) functionality in the Symantec Endpoint Protection client and the application.

Resolution

Upgrading to the latest available release of SEP can resolve many known conflicts and incompatibilities.  Other conflicts can be overcome by creating an exclusion.  For details, please see How to create an Application Control exception or stop sysfer.dll injection into a process with Endpoint Protection

If this is unsuccessful, please contact Symantec Enterprise Technical Support to report the conflict with the affected software application. Support will need to know the specific application and information about the version, or versions affected.

Please note that it will not be effective to make a "False Positive" submission for the application.  These conflicts are a result of how the various software products are constructed, not by a SEP detection being triggered on the software. 

If it is not possible to make an ADC exclusion for the software, a workaround is to uninstall "Application and Device Control" by following the below steps:

  1. Click Start > Control Panel > Add/remove programs.
  2. Select Symantec Endpoint Protection.
  3. Click Change.
  4. Click Next.
  5. Click Modify.
  6. Click Next.
  7. Deselect Application and Device Control.
  8. Click Next, and follow the prompts to finish the modification.
  9. Restart the computer.
  10. Test the application.

 Note that removing ADC will reduce the overall security of the endpoint.

 

 

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