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Endpoint Protection error: "C:\clientpkg\scm-ui.jar\com\sygate\scm\console\ScmHelper.exe" when exporting a client install package

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Article ID: 151324

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After creating a client installation package, when you click OK to export the package, you receive the following error: "C:\clientpkg\scm-ui.jar\com\sygate\scm\console\ScmHelper.exe"

Symptoms
Error is generated after clicking the OK button


Cause

Issue can result from Java 1.6.3 installed

Resolution

To resolve this issue, follow the below steps:
  1. Uninstall all versions of Java.
  2. Install a Java version earlier than 1.6.3
  3. Reconnect to the Symantec Endpoint Protection Manager.
  4. Export your installation package.



References
"System requirements for Symantec Endpoint Protection 11.x and Symantec Network Access Control 11.x." at:

http://service1.symantec.com/support/ent-security.nsf/docid/2007082112580548