Symantec Endpoint Protection Manager is experiencing communication issues on Windows XP or Windows 2000.

Products

• Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection Manager is experiencing communication issues with more than ten (10) concurrent connections to the system.

Symptoms
Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log

• Symantec Endpoint Protection Manager displays an HTTP error in the Home, Monitors and Reports tabs
• Symantec Endpoint Protection Manager service (SemSrv) will not stay in a started state
• Symantec Endpoint Protection Manager continually displays the progress bar without loading the pages in the Home, Monitors and Reports tabs
• Symantec Endpoint Protection Manager displays blank pages in the Home, Monitors and Reports tabs
• "Too many users are connected" or "No more connections can be made to this remote computer at this time because there are already as many connections as the computer can accept"

Resolution

Windows XP Professional Edition and Windows 2000 Professional Edition are limited to a maximum of ten (10) concurrent connections. Please refer to Microsoft's End User Licensing Agreement (EULA) or Microsoft's Knowledge Base for further details.