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"Symantec Auto-upgrade Agent" service is not removed after uninstalling Symantec Endpoint Protection

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Article ID: 151298

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrading Sygate Enforcement Agent or Sygate Protection Agent to Symantec Endpoint Protection, and then uninstalling Symantec Endpoint Protection, Symantec Auto-Upgrade Agent is not removed.

Cause

Resolution

To manually remove the "Symantec Auto-upgrade Agent" service fron the service control manager

  1. Open Regedt32.

  2. Locate and highlight the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SMCINST

  3. Click Edit > Permissions.

  4. Select the Everyone group, click Full Control, and then click OK.

  5. Delete the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SMCINST key.

  6. Locate and delete the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Smcinst

  7. Restart the computer.

 


Applies To