Mobile Device Management (MDM) based distribution of the CA Service Management Mobile app.

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Article ID: 15129

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is it possible for CA to provide the Service Management iOS mobile app files in order to download the file using a corporate Mobile Device Management (MDM)?

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

CA Support cannot provide the Service Management iOS mobile app files to any customers, the mobile app needs to be downloaded directly from the Apple store.