Mexico Dialing Changes for Mobile Numbers Affecting VIP SMS and Voice Credentials
On August 3, 2019, the Mexican Instituto Federal de Telecomunicaciones (or IFT) will implement changes that no longer require a 1 to be inserted between the country code and area code when dialing a Mexico mobile phone from another country.
- Before August 3, 2019, the expected dialing format to a Mexico cell phone from another country: +52 1 55 1234 1234
- As of August 3, 2019, the expected dialing format to a Mexico cell phone from another country: +52 55 1234 1234
The IFT is implementing a 30-day grace period for this change. After 30 days, including a 1 in the prefix will fail.
> Export a list of all SMS and VOICE credentials from your VIP Manager by clicking the CREDENTIALS tab, selecting SMS and Voice Call credential types, then clicking Apply Filter.
> From the exported list, identify numbers with a 1 between the 52 country code (i.e., 5215512341234).
> Affected numbers will need to be added as a new credential with the correct number format. End-users can do this through your VIP self-service or My VIP portal (or similar application for managing their credentials). Alternately, a VIP Administrator can add credentials in bulk using the VIP Service Web APIs (available for download from VIP Manager).
> After August 3, 2019, users can confirm OTP delivery to their new VIP credential through My VIP. This should be done before deleting the old credential.
> If Enable User Store data for Out-of-Band for SMS and/or Voice delivery phone numbers options are enabled on the VIP Enterprise Gateway, the delivery phone number is retrieved from the Active Directory (or equivalent) attribute. If this is the case a manual update of the affected numbers would be required.
If you need assistance or have questions, please contact VIP Technical Support.