This product end-of-life policy applies generally to Symantec Network Protection hardware platforms. The diagram below outlines Symantec’s standard product end-of-life transition timeline, and describes what Symantec partners and customers can expect on or after each key date.
Symantec Network Protection Product End-of-Life Transition Timeline
* An End-of-Sale announcement will be posted on the Symantec Customer Support web site at least 30 days before the scheduled End-of-Sale date.
** Limited Support after the End-of-Maintenance date (charges apply) is defined as follows:
The three key dates are as follows:
End of Sale – the last day for order acceptance and all orders to be delivered within 30 days
End of Maintenance – the last day for full Symantec support (with maintenance contracts) on software and hardware End of Life – the last day for Symantec limited support
End of Life – the last day for Symantec limited support
As defined in the standard support contract, Symantec also has a software support policy applicable to hardware platforms that are either currently selling or in the three-year full maintenance period after End of Sale. The software support policy is as follows:
Support of Software Releases
The Symantec release number hierarchy is as follows:
Major – Dot – Minor – Dot – Maintenance
Example: In the table below, XOS version 9.0 is a major/minor version and its maintenance release XOS 9.0.1 is not shown.
The following chart illustrates, by way of example, which Major/Minor Releases of a product would have Full Software Support according to paragraph 1 and which would have Limited Software Support per paragraph 2 above, after the additions of new releases indicated in BLUE and resulting support status changes to previous XOS versions shown in ORANGE):
“Limited Software Support” means that: