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Guaranteed Hardware Delivery Validation Process

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Article ID: 151096

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Updated On:

Products

ProxyAV Software - AVOS PacketShaper S-Series ProxySG Software - SGOS XOS Advanced File Inspection

Issue/Introduction

 

Resolution

Symantec Support options that provide guaranteed hardware delivery (ie next business day and 4 hours delivery which are part of the Advanced and Premium Plus Service Option packages) must be vaidated before submitting a purchase order to ensure we can meet the hardware delivery time at the customer's locaton.

Please download the forms and instuctions to validate if your customer qualifies for these service options by clicking the attachments below.

The request is valid for sixty (60) days of receipt, after 60 days a new submission will be required. A response will be provided within 2 business days of request during normal business hours with the SVA # (Site Validation Approval Number). Month and Quater End requests will be processed within 2 hours until 2400hrs (PST).

All requests are to be submitted to [email protected] for approval.

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Attachments

SVA document-(2018-12-12).pdf get_app
Site Validation Request Form 3 (2017-10-11).xlsx get_app