Symantec Support options that provide guaranteed hardware delivery (ie next business day and 4 hours delivery which are part of the Advanced and Premium Plus Service Option packages) must be vaidated before submitting a purchase order to ensure we can meet the hardware delivery time at the customer's locaton.
Please download the forms and instuctions to validate if your customer qualifies for these service options by clicking the attachments below.
The request is valid for sixty (60) days of receipt, after 60 days a new submission will be required. A response will be provided within 2 business days of request during normal business hours with the SVA # (Site Validation Approval Number). Month and Quater End requests will be processed within 2 hours until 2400hrs (PST).
All requests are to be submitted to [email protected] for approval.
Please refer to this article as changes will occur as new sites are added and/or deleted. To receive email notifications when this article changes click Subscribe below. A login is required to subscribe.