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Feature Request: Support BitLocker To Go for Symantec Endpoint Encryption Helpdesk Recovery

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Article ID: 151053

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

 

Resolution

Currently Symantec Endpoint Encryption 11 fully supports Bitlocker encryption and will store recovery keys for machines encrypted with Bitlocker.  USB drives can be encrypted with Bitlocker "Bitlocker To Go", which is not currently supported.

Bitlocker To Go will sometimes provide an 8-bit recovery Key ID, which is not the full length Symantec Endpoint Encryption Helpdesk Recovery will support:

Although Bitlocker To Go is not supported with Symantec Endpoint Encryption, it may still store recovery data for these USB drives.  There is a method to look up the full recovery key in the database with the assistance of Symantec Support, which may provide the recovery key.

A Feature Request has been logged for customers to be able to fully support Bitlocker To Go for Symantec Endpoint Encryption. 

Symantec Corporation is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.   

There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also subscribe to this article to receive notification when it is updated.

To have your organization added to the list of companies that desire this Feature Request, please contact technical support

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