Can you set a recurring schedule start/end date on a CA Service Desk Manager Change Order?

Article Id: 15099

Status: Published

Updated On: 14-02-2018 07:49

Legacy Id: TEC1071241

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Is it possible to set a recurring schedule start/end date on a CA Service Desk Change Order? For example set the schedule start date for every Wednesday at 09:00AM?

Environment:

CA Service Desk Manager r 12.9, r14.1, r17

Resolution:

It is not currently possible to set recurring schedule start/end date on a CA Service Desk Change Order.