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Keyring files are becoming modified randomly by an unknown process


Article ID: 150980


Updated On:


Symantec Products




There is a rare circumstance where the Keyring files are becoming modified randomly by an unknown process.  When this happens, the following dialoged screen pops up:

When this screen comes up, the Symantec Encryption Desktop will not function properly until this is resolved. 

To resolve this error:

Create two new keyring files "pubring-new.pkr" and "secring-new.skr" (make sure extensions are shown so the actual extension will be pkr and skr). 
Once this is done, the error should go away and should not typically come up again.

A Feature Request has been submitted which will make the keyring creation happen automatically when instances of this issue occur.

Symantec Corporation is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.   

There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also subscribe to this article to receive notification when it is updated.

To have your organization added to the list of companies that desire this Feature Request, please contact technical support.