VIP Error Codes for out-of-band or temporary passcode VOICE calls

Products

• VIP Service

Issue/Introduction

 

Resolution

VIP Voice OTP for out-of-band and temp password transaction error codes. These codes are located in the VIP Web Services User's Guides.

Session in Progress Codes
Code	Description	Meaning
7000	Session in Progress	Session request has passed validation and a phone call attempt is in progress.
End User Related Status Codes
Value	Description	Meaning
0	Success	User received the PIN and the call ended.
3210	Line Busy	Phone line for the dialed number was busy.
3220	FAX Answered	Call was answered by a FAX machine.
3230	No Answer	Call was not answered.
3320	Call Disconnected	The call was disconnected by the end user before the PIN could be delivered in its entirety.
3330	No Sound Detected	The user did not enter any digits when prompted to affirm the call.
3340	No Affirmation	User did not indicate the call was expected after being prompted three times.
3360	Call Refuted	User indicated that the call was not expected.
3370	User Token Delivered	User disconnected at any point during the PIN delivery step.
System Error Status Codes
Value	Description	Meaning
1010	System Overload	Max transactions reached. Try again momentarily.
1020	System Error	Internal error occurred at some point during the session. Contact Symantec.
XML and Data Element Validation Error Status Codes
Value	Description	Meaning
2140	Invalid Parameters	A required parameter is missing or a provided parameter is not valid.
2142	Invalid TSOID or TSOID Inactive	Bad value passed in <tsoid> element or invalid/inactive application
2510	XML parsing or validation error	XML parsing or validation error
2520	Invalid Password	Bad value passed in <password>
2540	Invalid TEID	Bad value passed in transaction ID <teid> element.
PSTN and Phone Number Validation Error Status Codes
Value	Description	Meaning
3101	Invalid Country Code	The country code specified in the phone number did not match the country code within the database.
3104	Invalid Phone Number	The phone number did not pass validation rules.
3110	Unassigned Phone Number	Call attempt was made, but the PSTN returned an “invalid number” error.
3111	Blocked Phone Number	The phone number is blocked by the voice or SMS provider. Possible reasons: - Previous (non-Symantec) fraudulent or illegal activity detected either from the number or from the carrier. - The number is new and not yet part of the international caller database utilized by the voice gateway provider. - The phone number is owned by a carrier (often VoIP) not properly identifying itself as voice service. Solution: An alternative phone number or delivery method should be used. Broadcom (Symantec) does not control, maintain or have access to this blocked number list.
3120	Network Congestion	Call attempt was made, but the PSTN returned a “fast busy” (reorder tone).
3130	Phone Network Problems	Call attempt was made but failed due to phone/carrier network problems.
3150	Special Information Tone	Call attempt was made but failed with PSTN three-tone signal and a recorded message indicating an error (such as network congestion or number not in service.)