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Symantec Registered Computer migration to Symantec Trusted Device


Article ID: 150807


Updated On:


VIP Service




What happened?

**UPDATED** Symantec has updated the VIP Registered Computer Authenticator to a much stronger, device-based authenticator called Trusted Device. As a result, Symantec has ended support for Registered Computer. After April 23, 2018, at 17:00 PDT, any device using the Registered Computer plugin as part of Remembered Device authentication automatically received the Trusted Device plugin upgrade during the next user login. 

For information about Trusted Device, please click here:



Does this affect my organization?  

Verify if your organization is affected by logging into VIP Manager, then clicking the Policies tab. (see Figure 1).

  • If Enable Trusted Device is set to no, you are not affected  -- do not set it to yes. No further action is required.
  • If Enable Trusted Device is set to yes, Registered Computer (now Trusted Device) is enabled in your organization:
    • If Auto-upgrade Trusted Device is set to yes, your end-users are currently receiving the update when logging into the trusted device.
    • If Auto-upgrade Trusted Device is set to no, your end-users will begin receiving the upgrade on April 23, 2018, at 17:00 PDT.

How can I see what devices are using the Trusted Device login?

Log into VIP Manager, then click on the USERS tab. In the left frame, select the Remembered Device box under Credential type, then click the Apply Filter button. The results are all users who have logged into a Remembered Device-enabled device. 

 If your organization is not using the Trusted Device or Registered Computer feature, do not enable this option until you fully understanding how to implement and use it. Refer to the implementation guide

What action does a VIP administrator need to take before April 23, 2018?

If your organization is using the Trusted Device option and have not enabled the Trusted Device Auto-upgrade option, follow these steps:

(Note: Please consult your organization's VIP Super Administrator (listed on the Account tab in VIP Manager) before making any changes. These steps will affect all Trusted Devices.)

  1. Log into VIP Manager at
  2. Click Policies.
  3. Click Edit to edit the options.
  4. Under Remembered Devices, select Yes for Auto-upgrade Trusted Device. See Figure 1 (note: This option is available only if Enable Trusted Device is set to Yes). 

    Figure 1: Enable Auto-upgrade Trusted Device

What action do end-users need to take to upgrade from Registered Computer to Trusted Device after Auto-upgrade is enabled?

  1. Existing users on supported platforms* simply need to log in and accept the updated plugin. The user will be asked to install the latest plugin, which they must do. The device will be automatically and silently upgraded from Registered Computer to Trusted Device(Note: Logging into your self-service portal will not upgrade the device).
  2. Users on new devices will be challenged for a security code during this log-in only, and the device will receive the latest version of Trusted Device.
  3. Existing users on a non-supported platform* will not receive the upgrade and will be challenged for a security code to authenticate until their device meets the minimum requirements*. 
  4. After upgrading, the credential type for that user will show as type Trusted Device.

What are the Trusted Device System Requirements prerequisites before enabling the upgrade?

If you use jQuery, you must implement a version that is compatible with jQuery version 1.6.2.

  • Windows 7, 8, 8.1, or 10:
    • Internet Explorer 9 to 11 (Windows 7) 
    • Internet Explorer 10 (Windows 8) 
    • Internet Explorer 11 (Windows 8.1 or 10) 
    • Firefox 44 - 56 (57 and newer are not supported) 
    • Chrome 48 or higher
  • Mac OS X 10.9. or higher:
    • Safari 11.1.2
    • Firefox 44 - 56 (57 and newer are not supported)
    • Chrome 48

If your affected by this change and take no action: Symantec will automatically enable the auto-upgrade option for you on April 23, 2018, at 17:00 PDT. All Registered Computer devices will receive the Trusted Computer upgrade during their next login. 

How do I get more information?

For information about Trusted Device, please click here:

Symantec is committed to helping our customers achieve success during this transition. If you have any questions regarding this notice, please contact your Symantec Partner or your Symantec Account Manager. Or, visit 

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