Manually installing the Live Update Client for VIP Enterprise Gateway

Products

• VIP Service

Issue/Introduction

 Manually installing the Live Update Client for VIP Enterprise Gateway

Environment

VIP Enterprise Gateway

Resolution

In scenarios where the VIP Enterprise Gateway installer does not have sufficient permissions, LiveUpdate components may not install successfully. As a result, LiveUpdate hangs at Checking for updates...

Download and extract the attached Live_Update_Client.7z. Follow these steps to add the missing LiveUpdate pieces

Linux

1. Locate the Linux folder in the extracted data, then copy it to /opt/Symantec. Overwrite the existing folder if prompted.
2. Add exec permissions to the Linux /tmp folder.

Windows

1. Locate the Windows folder in the extracted data, then copy it to C:\Program Files (x86)\Common Files\Symantec Shared. Overwrite the existing folder if prompted.
2. Add read and write permissions to the C:\Program Files (x86)\Common Files\Symantec Shared folder.

Log in to the VIP Enterprise Gateway console. Click Settings > Update Settings > Check for updates. LiveUpdate should successfully check for updates. 

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