Using the web-based help desk feature in Endpoint Encryption currently requires an Active Directory account with a username and password. A feature request has been filed to add support for users to authenticate with their current Windows credentials even when using a token or smart card.
Symantec Corporation is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This feature request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.
There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also subscribe to this article to receive notification when it is updated.
To have your organization added to the list of companies that desire this Feature Request, please contact technical support.