Increase script timeouts

Products

• CA Business Service Insight

Issue/Introduction

After adding further elements to a BSI booklet, it no longer returns in the User Interface.

How do I increase the timeout?

Environment

CA Business Service Insight

Resolution

There are two places to update when increasing the length of script timeouts.

1.  Within the application itself, so that BSI knows it should wait longer for the job to finish.

The Script timeout parameter is found in the BSI UI under Administration Tab -> Site Settings -> Advanced -> Calculation Engine-> Script timeout parameter

2.  IIS itself needs to be configured to avoid a timeout within the web server. Instructions for performing are within Microsoft's KB268364

Note:  The exact location of the setting varies between releases of IIS.  Refer to the above Microsoft KB article for further details