How to request or renew and download a VIP Certificate

Products

• VIP Service

Issue/Introduction

 Steps to generate Symantec VIP certificate 

Resolution

A VIP Certificate is required to secure a connection to the VIP Service from the VIP Enterprise Gateway or any other application using the VIP Service. A VIP administrator with certificate-level permission can follow these instructions.

1. Log into VIP Manager by going to https://manager.vip.symantec.com/.
2. Under the Account tab, select Manage VIP Certificates.
3. Click on Request a Certificate.
4. Enter a name for the certificate that will help you identify where it will be used, then click Submit Request.
5. Select the PKCS#12 format for the certificate, provide a password, then click Download Certificate. 
6. Install the certificate into your application
7. Restart the service(s) before using the application (including the VIP EG).

• VIP Enterprise Gateway certificate installation instructions 
• The cert serial number, VIP O and OU can be seen by clicking on the certificate name in VIP Manager and/or the certificate Alias in the VIP Enterprise Gateway.

About VIP Certificate Expiration notices

• Certificate expiration emails containing the certificate details are sent at 60-, 30-, 7-, and 1-day intervals of the actively expiring certificate. These emails are sent to the technical contact listed in the VIP manager account tab.
• Emails are not sent for revoked or expired certs. VIP account expiration notices are sent separately. 
• The VIP Manager dashboard will display an expiration notice in the Notifications frame for certificates expiring within 30 days. 

Email sample: