Remove or Disable the LDAP Sync Configuration from the Symantec VIP Enterprise Gateway

Products

• VIP Service

Issue/Introduction

 Steps to remove or Disable the LDAP Sync Configuration from the Symantec VIP Enterprise Gateway

Environment

VIP Enterprise Gateway

Resolution

If LDAP Sync was previously enabled and the desire is to remove the configuration completely to prevent an accidental run, it is possible to manually remove the configuration. This cannot be done from the Enterprise Gateway console.

To disable LDAP Sync from being enabled from the VIP EG Console:

1. Open the Windows Services.msc.
2. Stop the Symantec Ldap DirSync Service and Symantec Ldap Sync Service, then set them to DISABLED. 

To remove the current configuration from the VIP EG Console:

1. Stop the Symantec VIP Enterprise Gateway, Symantec Ldap DirSync Service, and Symantec Ldap Sync Service from Services.msc.
2. Browse to <EG_HOME>\LdapSync\services and locate the ldapSync folder.
   (example: C:\Program Files (x86)\Symantec\VIP_Enterprise_Gateway\LdapSync\services\)
3. Rename the ldapSync folder to ldapSync_old
4. Start the Symantec VIP Enterprise Gateway service from Services.msc.
5. The service can be restored by reverting the folder back to the original name.

Upon logging back into the EG console the default activation options should appear under User Store >  LDAP Directory Synchronization. Clicking YES and starting the LDAP Sync Service will create a fresh instance.