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CRU Components Detail

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Article ID: 150659

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Updated On:

Products

Management Center SV-3800 SV-2800 SV-1800 SV-800 MTD-S400 AV-2400 AV-1200 AV-1400 MAA-S500 MAA-S400-10 Reporter-S500 PolicyCenter S-Series PacketShaper S-Series CAS-S200 CAS-S400 CAS-S500 ASG-S200 ASG-S400 ASG-S500 CF-5000 CF-500 SG-9000 SG-900 SG-S500 SG-S400 SG-S200 CPM APM

Issue/Introduction

 

Resolution

Overview

A CRU or Chassis Replacement Unit is a replacement unit without one or more of the following hardware components:

  • Hard Disk Drives (HDD)
  • Power Supply Units (PSU)
  • SSD Boot Device(s)
  • Add-on cards such as Network Interface Cards (NIC)
  • Rail Kits
  • Power and serial cables

Customers are required to remove the hardware components from their existing unit and install them into their CRU.

The following models have CRUs:

  • ASG: ASG-S200, ASG-S400, ASG-S500
  • ProxyAV: AV1200, AV1400, AV2400
  • Content Analysis System: CAS-S200, CAS-S400, CAS-S500
  • CacheFlow: CF500, CF5000
  • Data Loss Protection: DLP-WEB-S500 
  • Malware Analysis Appliance: MAA-S400, MAA-S500
  • Management Center: MC-S400
  • Mail Threat Defense: MTD-S400
  • PacketShaper: PS-S200, PS-S400, PS-S500
  • ProxySG: SG900, SG9000, SG-S200, SG-S400, SG-S500
  • Reporter: RP-S500
  • Security Analytics: SA-J5300, SA-S500
  • SSL VisibilitySV800, SV1800, SV1800B, SV2800, SV2800B, SV3800, SV3800B, SV3800B-20

The following models have NO CRUs:

  • ProxyAV: AV510, AV810
  • Director: Director 510
  • PacketShaper: PS900, PS1700, PS3500, PS7500, PS10K, PS12K
  • ProxySG: SG300, SG510, SG600, SG810
CRU Unit Details
Model Components included in CRU Components to be swapped to CRU                
ASG-S200 Memory, CPU, FANs, PSU HDDs, SSD, NIC(s), Rail Kit
ASG-S400 Memory, CPU, FANs HDDs, SSDs, PSUs, NIC(s), Rail Kit
ASG-S500 Memory, CPU, FANs, HDDs, SSDs, PSUs, NICs, Rail Kit
 
Model Components included in CRU Components to be swapped to CRU                
AV1200 HDDs, memory, CPU, FANs PSUs, NIC(s), Rail Kit
AV1400 HDDs, memory, CPU, FANs PSUs, NIC(s), Rail Kit
AV2400    HDDs, memory, CPU, FANs PSUs, NIC(s), Rail Kit
NOTE: Customers will need to ship back the defective unit WITHOUT removing the hard drives.
 
Model Components included in CRU Components to be swapped & installed into CRU
CAS-S200 Memory, CPU, FANs, PSU HDDs, SSD, NIC(s), Rail Kit
CAS-S400  Memory, CPU, FANs                      SWAP: SSDs, PSUs, NIC(s), Rail Kit
INSTALL: 2 x blank HDD(s)
CAS-S500 Memory, CPUs, FANs SWAP: SSDs, PSUs, NIC(s), Rail Kit
INSTALL: 6 x blank HDD(s)
NOTE: Existing CAS systems including the original HDDs will be returned to Blue Coat.
 
Model        Components included in CRU Components to be swapped to CRU
CF500         SSD, Memory, CPU, FANs HDDs, PSUs, NIC(s), Rail Kit
CF5000 CF-Card, Memory, CPUs, FANs, Riser Card Slot 0 (NIC) HDDs, PSUs, NIC(s), SSL Card, Rail Kit

 

Model        Components included in CRU Components to be swapped to CRU
DLP-WEB-S500      SSD, Memory, CPU, FANs HDDs, PSUs, NIC(s), Rail Kit

 

Model Components included in CRU    Components to be swapped to CRU                     
MAA-S400 Memory, CPU, FANs HDDs, SSDs, PSUs, NIC(s), Rail Kit                
MAA-S500 Memory, CPUs, FANs HDDs, SSDs, PSUs, NIC(s), Rail Kit
 
Model       Components included in CRU    Components to be swapped to CRU                     
MC-S400 Memory, CPU, FANs HDDs, SSDs, PSUs, NIC(s), Rail Kit                
 
Model       Components included in CRU    Components to be swapped to CRU                     
MTD-S400 Memory, CPU, FANs HDDs, SSDs, PSUs, NIC(s), Rail Kit                
 
Model        Components included in CRU       Components to be swapped & installed into CRU
PS-S200 Memory, CPU, FANs, PSU HDDs, SSD, LEM(s) (NIC), Rail Kit
PS-S400 Memory, CPU, FANs HDDs, SSD, PSU, LEM(s) (NIC), Rail Kit
PS-S500 Memory, CPU, FANs SWAP: SSDs, PSUs, LEM(s) (NIC), Rail Kit
INSTALL: 2 x blank HDD(s)
NOTE: Existing PS-S500 systems including the original HDDs will be returned to Blue Coat.
 
Model        Components included in CRU      Components to be swapped to CRU                     
RP-S500 Memory, CPU, FANs HDDs, SSDs, PSUs, NIC(s), Rail Kit                

 

Model        Components included in CRU       Components to be swapped & installed into CRU
SA-J5300 SSD, Memory, CPU, FANs HDDs, PSU, IO Module, Rail Kit 
SA-S500 Memory, CPU, FANs HDDs, SSDs, PSUs, NIC(s) & PCiE Tray, Rail Kit 

 

Model        Components included in CRU Components to be swapped to CRU        
SG900         SSD, Memory, CPU, FANs HDDs, PSUs, NIC(s), Rail Kit 
SG9000 CF Card, Memory, CPU, FANs, Slot 0 Riser Card (NIC)
HDDs, PSUs, NIC(s), SSL Card, Rail Kit
SG9000-40 ONLY: Acceleration Card
SG-S200 Memory, CPU, FANs, PSU HDDs, SSD, NIC(s), Rail Kit
SG-S400 Memory, CPU, FANs HDDs, SSDs, PSUs, NIC(s), Rail Kit
SG-S500 Memory, CPU, FANs, HDDs, SSDs, PSUs, NICs, Rail Kit
 
Model  Components included in CRU             Components to be swapped to CRU                        
SV800 SSD, Memory, CPU, FANs External Power Adapter, Rackmount Tray (if applicable)
SV1800    SSD, Memory, CPU, FANs PSUs, Rail Kit
SV1800B SSD, Memory, CPU, FANs PSUs, Rail Kit
SV2800 SSD, Memory, CPU, FANs Netmod(s) (NIC), PSUs, Rail Kit
SV2800B SSD, Memory, CPU, FANs Netmod(s) (NIC), PSUs, Rail Kit
SV3800 SSD, Memory, CPU, FANs Netmod(s) (NIC), PSUs, Rail Kit
SV3800B SSD, Memory, CPU, FANs Netmod(s) (NIC), PSUs, Rail Kit
SV3800B-20 SSD, Memory, CPU, FANs Netmod(s) (NIC), PSUs, Rail KIt


For more information regarding CRU's, please see: https://support.symantec.com/en_US/article.DOC10462.html
Additional CRU details can also be found under the Hardware Replacement section at: https://support.symantec.com/en_US/article.TECH247480.html 
For further CRU general policy questions, please see: https://support.symantec.com/en_US/article.TECH243172.html

For any RMA-related questions or assistance with arranging the return of a defective Blue Coat product, please contact the Support Team.