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FEATURE REQUEST: Add USB-C support to Endpoint Encryption at Pre-Boot Authentication for external keyboards

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Article ID: 150644

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

 

Resolution

SEE 11.1.2
Dell Latitude 7280
Docking Station model WD15-K17

Feature Request:
The SEE client needs to support USB-C ports at the Pre-Boot Authentication screen for external keyboards.
The Dell Latitude 7280 has USB 3.0 and USB-C (USB 3.1) ports.
The WD15-K17 connects to the 7280 via the USB-C port. The keyboard attached to the WD15-K17 does not work at the SEE Pre-Boot Authentication screen.

A Feature Request has been submitted for “adding support for USB-C at the Pre-Boot Authentication screen for external keyboards in Symantec Endpoint Encryption”.

Symantec Corporation is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. 

There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also subscribe to this article to receive notification when it is updated.

To have your organization added to the list of companies that desire this Feature Request, please contact technical support.