Symantec VIP ending use of Verisign.com URLs on August 9, 2018
Article ID: 150570
Updated On:
Products
Issue/Introduction
Resolution
Updated 11 June 2018
WARNING: On August 9, 2018, any VIP connection to *.verisign.com will lose connectivity.
As part of the transition from the Verisign Authentication Business Unit to Symantec, effective March 31, 2014, Symantec URL's have changed (see table below). Symantec discontinued the use of *.Verisign.com URLs from all VIP components on August 9, 2018. Organizations using any VIP component (i.e. Enterprise Gateway, Integrations, Web Services, Self-Service portals, etc.) 9.2.x and prior are affected and should download and install the latest software from VIP Manager.
|
Service |
URL (invalid 09AUG2018) |
New URL |
|---|---|---|
|
Production Web Services APIs
|
||
|
VIP Services
|
vipservices-auth.verisign.com
|
services-auth.vip.symantec.com
|
|
VIP Services (non-auth)
|
vipservices.verisign.com
|
services.vip.symantec.com
|
|
VIP User Services
|
vipuserservices-auth.verisign.com
|
userservices-auth.vip.symantec.com
|
|
VIP User Services (non-auth)
|
vipuserservices.verisign.com
|
userservices.vip.symantec.com
|
|
GoID Services
|
vipgoidservices-auth.verisign.com
|
goidservices-auth.vip.symantec.com
|
|
Production Web Applications
|
||
|
VIP Manager
|
vipmanager.verisign.com
|
manager.vip.symantec.com
|
|
ID Protection Center
|
idprotect.verisign.com
|
vip.symantec.com
|
|
VIP Access for Mobile Download
|
m.verisign.com
|
m.vip.symantec.com
|
| VIP Access for Mobile Download | vipmobile.verisign.com | vip.symantec.com |
|
VIP Access Desktop Download
|
vipdesktop.verisign.com
|
desktop.vip.symantec.com
|
|
Self-Service
|
vip-ssp.verisign.com
|
ssp.vip.symantec.com
|
|
Pilot Services
|
||
|
Pilot VIP Services
|
pilot-vipservices-auth.verisign.com
|
n/a |
|
Pilot VIP Services (non-auth)
|
pilot-vipservices.verisign.com
|
n/a
|
|
Pilot VIP User Services
|
pilot-vipuserservices-auth.verisign.com
|
n/a |
|
Pilot VIP User Services (non-auth)
|
pilot-vipuserservices.verisign.com
|
n/a
|
|
Pilot VIP Manager
|
pilot-vipmanager.verisign.com
|
n/a |
FAQ
What if I'm using VIP Enterprise Gateway 9.3 or later?
VIP Enterprise Gateway 9.3 and later uses the new symantec.com URLs. Refer to the attached document for URL locations within the software.
Why is Pilot going away?
VIP Pilot is a test environment that is not being migrated to Amazon Web Services. Active Pilot users need to contact their account representative to discuss other testing options. VIP Pilot will be discontinued in October 2018.
What if I'm using any version of UA OTP, or VIP Enterprise Gateway version 8.0 to 9.2?
As of December 31, 2015, Symantec no longer supports Verisign/User Authentication OTP 6.x or 7.x. Version 7.1 is incompatible with the new URLs. Connectivity will be lost on August 9, 2018, unless an upgrade to the latest version of VIP is performed. (Symantec Sales Support: 1-800-745-6054).
Do I need to change the IP addresses on my firewalls?
IP address pinning is not supported. Only the URLs in the above tables are affected, and only *.symantec.com URLs are supported.
What if I am using the VIP Web Services?
Older WSDL files point to the *.verisign.com URLs. Download and implement the latest WSDL files or modify your client to point to *.symantec.com endpoints.
What if I am using Verisign Unified Authentication OTP (In Cloud) 7.x or 6.x?
As of December 31, 2015, Symantec has offered end-of-life support for Verisign/User Authentication OTP 6.x or 7.x. Upgrade to the latest version of VIP Enterprise Gateway (Symantec Sales Support: 1-800-745-6054).
How do I obtain the latest VIP software and documentation?
Log into your VIP Manager account, click ACCOUNT, then click DOWNLOAD FILES.
How do I change the URL if I'm using my own namespace?
Replace verisign.com with vip.symantec.com. For example, "http://MyCompany.verisign.com" to "https://MyCompany.vip.symantec.com".
If you have additional questions or concerns, please contact Symantec Technical Support.
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