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FEATURE REQUEST: Allow the Symantec Endpoint Encryption HelpDesk Web Console to be configured to use a different port than Client/Server communication


Article ID: 150568


Updated On:


Endpoint Encryption




Symantec Endpoint Encryption version 11.1.2 introduced the Helpdesk Web Console (A.K.A. Web Based Key Recovery). At the time of writing, the port number being used for the Web Console, must be the same as the one being used for Client/Server communication. 

A Feature Request has been submitted for that ability to use a separate port number for both Client/Server communication and the Helpdesk Web Console

Symantec Corporation is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.  

There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also subscribe to this article to receive notification when it is updated. 

To have your organization added to the list of companies that desire this Feature Request, please contact technical support.