Are you unsuccessfully attempting to log in to your application with your VIP credential ID? Try this:
Frequently Asked Questions
To download onto a computer, visit the Symantec VIP download page.
To download onto a mobile device, download the VIP Access app from the Google Play Store (Android) or the Apple App Store (iOS/iPadOS)
To purchase a hard token, visit the Symantec store on Amazon. For bulk orders, contact your authorized Broadcom reseller\partner.
Visit https://vip.symantec.com and select test. Enter the entire credential ID (no spaces) and security code as it appears in the app or on the token. (example: SYMC12345678). Wait for the next security code to generate before testing again. If the test is successful but still fails while logging into your VPN or other resources, the token may be locked in your account or the token needs to be assigned to your User ID. Contact your organization's helpdesk to assist you with resolving the issue.
Some organizations may restrict certain types of VIP credentials or the number of credentials you can be assigned. Reach out to your helpdesk to determine if this is the case.
Check your username and password, then confirm you are using the same VIP credential from previous successful logins. If this information looks correct, there could be an issue with your company account, password, or VIP credential. Contact your help desk or IT support to help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password.
If you are the VIP Administrator for your organization and need assistance, contact VIP Support: https://support.broadcom.com/security. Have your VIP jurisdiction hash and Site ID ready.
If you don't have the ability to do this yourself, contact your internal help desk. They will assist you with resetting or replacing your assigned credential ID.
For your protection, VIP credentials cannot be copied from one device to another. The VIP software will generate a new credential ID anytime is it installed or reinstalled. Some organizations may use stricter security measures to generate a new credential ID if your device is compromised. (i.e., operating system copied to a new machine, phone wiped or 'jailbroken', extreme travel patterns, device tampering, etc.).
Only your organization or company help desk can unlock a locked credential.
Registering a new or existing credential varies for each organization. Your company help desk can assist with registering your credential or direct you to a self-registration portal.