You are unable to log in to your application with your VIP credential ID.
VIP Enterprise Gateway
Your organization (or the organization you are accessing with your VIP credential) manages your Symantec VIP Credentials and other VIP policies. Always reach out to them for any VIP-related issues or questions.
Try these quick tips when unsuccessfully logging in to your application with your VIP credential ID.
This FAQ is provided to help answer common VIP questions. If the article is useful, click the thumbs-up icon at the bottom of the page. If we can make it better, click the thumbs-down icon.
To download onto a computer, visit the Symantec VIP download page.
To download onto a mobile device, download the VIP Access app from the Google Play Store (Android) or the Apple App Store (iOS/iPadOS)
To purchase a hard token, visit the Symantec store on Amazon. For bulk orders, contact your authorized Broadcom reseller\partner.
Visit https://vip.symantec.com and select test. Enter the entire credential ID (no spaces) and security code as it appears in the app or on the token. (example: SYMC12345678). Wait for the next security code to generate before testing again. If the test is successful but still fails while logging into your VPN or other resources, the token may be locked in your account or needs to be assigned to you. Contact your organization's helpdesk to do this.
Some organizations may limit the number of credentials or types of credentials you can be assigned.
Test the credential at https://vip.symantec.com. If successful, check your username and password, then confirm you are using the same VIP credential from previous successful logins. If this information looks correct, there could be an issue with your company account, password, or VIP credential. Contact your organization's helpdesk or VIP administrator. They can help help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password.
If you are the VIP Administrator for your organization and need assistance, contact VIP Support: https://support.broadcom.com/security. Have your VIP jurisdiction hash and Site ID ready.
If you don't have the ability to do this yourself through a company VIP self-service portal, your internal help desk or VIP administrator can change your assigned VIP credential.
For your protection, VIP credentials are device-specific and cannot be copied or moved to another device. The VIP app generates a new credential ID when it is installed or reinstalled. (see also: Unable to copy or move Symantec VIP credential ID from one device to another)
Contact your organization's help desk or VIP administrator to unlock a locked credential.
Registering a new or existing credential varies for each organization. Your company help desk can assist with registering your credential or direct you to a company VIP self-registration portal.
VIP Manager: "No results found. Search for a different credential ID, or change your filter options and try again" OR vip.symantec.com: "Enter a Valid Credential ID" with a hard token - Enter the credential ID without spaces (for example, SYMC12345678). If the error continues, contact VIP support to check the status of the credential in the VIP Cloud.