Symantec Validation & ID Protection (VIP) Credential Hardware Return Policy

Products

• VIP Service

Issue/Introduction

 Symantec VIP hard-token warranty

Environment

Symantec VIP Hardware Token Credentials

Resolution

Broadcom honors the manufacturer's warranty for hardware tokens and will replace defective tokens within 3 years for all hard tokens, or 1 year for credit-card style tokens with the NSEU prefix. The warranty period begins when the token is shipped. The warranty does not cover damage due to neglect or abuse. 

For warranty or RMA issues, please contact the Broadcom partner or supplier the tokens were purchased from to confirm the warranty is valid. They will contact Broadcom to request a replacement or exchange to Symantec Support.