Using Symantec Desktop Email 10.4.1 or later with Citrix XenApp

Products

• Desktop Email Encryption

Issue/Introduction

 

Resolution

Symantec Encryption Desktop 10.4.1 for Windows adds compatibility for Citrix XenApp Server 7.9 with the Symantec Desktop Email feature.

Environment

The following platforms are supported for installing Symantec Encryption Desktop 10.4.1 in a Citrix XenApp environment:

• Microsoft Windows Server 2012 R2 Datacenter (64-bit)

• Microsoft Windows Server 2008 R2 Datacenter (64-bit)

Note: Symantec Desktop Email has been tested using Citrix Machine Creation Services (MCS) for machine deployment.

Configuration

To enable access to the Symantec Desktop Email feature through Citrix XenApp, make sure that you publish the following applications through the delivery group:

• Windows Explorer (to save and upload email attachments)

• Symantec Encryption Desktop

• Microsoft Outlook 2013 or Microsoft Outlook 2016

Using Symantec Desktop Email in a Citrix XenApp environment

When users access the published Symantec Encryption Desktop application for the first time, they will be prompted to become enrolled. This is a mandatory step to gain access to the Symanted Desktop Email feature.

Following enrollment, users must launch the published Microsoft Outlook application and then configure their email account.