About Package Checkpoint Recovery for Symantec Management Agent

Products

• IT Management Suite

Issue/Introduction

How does the Package Checkpoint Recovery for Symantec Management Agent work?

Environment

ITMS 8.5, 8.6

Resolution

When the Symantec Management Agent (aka Altiris Agent) is downloading a package, the process can sometimes be interrupted due to many different reasons. When that happens, the agent will cache the portion of the package it has already downloaded. The agent will enter a waiting state to retry the download state and attempt the download again after a short period of wait time. The agent will pick up the download where it left off, using the cached portion of the downloaded files.

Note: Packagethatch are downloaded via Package Multicast and do not utilize checkpoint recovery, i.e. If a multicast package download is interrupted mid-way through, it will pick up the download from the beginning when it retries.  If the download is terminated, it will start from the beginning with no resume for multicast.

With ITMS 8.5  release
Now it’s even better than before. We have block-level downloading, so the agent checks hashes of the already downloaded blocks and downloads only the missing or corrupted blocks. Each block is 2MB in size by default.

The download will pick up where it left off plus it will recover any corrupted blocks if there are any. It does not work for multicast as before.

 

What if you unplug the network cable during a file transfer, wait a few minutes, and plug the cable back in, will the checkpoint recovery pick up where it left off?  If you power off your computer during a file transfer, do you lose the cache and the download will start over again from the beginning?

There is no timeout when the cache is lost. The download will resume from the point that it stopped.

There is no timeout or some separated cache files. The download is performed into the package folder and the already downloaded content is the “cache” itself.

 

Do we keep any records in the agent secure storage (aka LDB folder) about package download progress or status?

No, the whole package progress is in Software Framework (SMF) XMLs. The hashes are in a package snapshot in secure storage. The partially downloaded files are in the package folder.