How does the maileater process inbound emails?
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How does the maileater process inbound emails?


Article ID: 15048


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Service Desk Manager checks incoming emails based on the 'Check Interval' setting, which is set to 30 sec as a default. If multiple emails come in within 30 sec, what emails will be processed first? Is it processed in the order of "sent date and time" of the emails? 


Release: SDMU0M99000-14.1-Service Desk Manager-Full License


Generally emails are processed based on the order in which the mails are arrived at the Service Desk Manager maileater process.


If the following 2 emails are sent out at the same time, but a mail server takes time in sending out the Email 1 (due to attachments or some other reasons), and Email 2 is sent first to the mail server where Service Desk Manager connects to and received by the maileater process, in this scenario, the maileater will process Email 2 first.

Email 1 sent with some attachments.
Email 2 sent with plain texts. 

If there are multiple emails in the inbox, Service Desk Manager will process in order of time it arrives at the maileater process.


If the following 3 emails are received and stored in the mail box after the previous mail check,

Email 1: Received date/time 10:31 18/Jul/2017
Email 2: Received date/time 10:32 18/Jul/2017
Email 3: Received date/time 10:33 18/Jul/2017 

Email 1 will be processed first by the maileater, then Email2 and Email3 will be done. 

Additional Information

Hardware and Software Requirements for the Install

Define a Mailbox


The information in this article has been included in our product documentation. You can find further details here: