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Enabling verbose logging for the Symantec Management Agent in a WinPE environment

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Article ID: 150366

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Updated On:

Products

IT Management Suite Deployment Solution

Issue/Introduction

 

Resolution

By default, the Symantec Management Agent logs in automation are not set to verbose level. To enable the verbose logging for the Symantec Management Agent in WinPE create a run script with the following contents:

x:\
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Event Logging\LogFile" /v Severity /t REG_DWORD /d 0xff /f

 

Once in automation run the run script task against the client.

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If the verbose logging is needed from the moment the system starts booting into automation do the following:

  1. Open Windows Explorer on the Notification Server
  2. Browse to 'C:\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe'
  3. For x64 preboots
    1. Browse to x64\base
    2. Open runagent.bat with notepad
    3. Create a new line after the line that states 'echo launching the agent'
    4. Type 'reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Event Logging\LogFile" /v Severity /t REG_DWORD /d 0xff /f'
    5. Save the file
  4. For x86 preboots
    1. Browse to x86\base
    2. Open runagent.bat with notepad
    3. Create a new line after the line that states 'echo launching the agent'
    4. Type 'reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Event Logging\LogFile" /v Severity /t REG_DWORD /d 0xff /f'
    5. Save the file
  5. Allow time for the {374.....} package to replicate to site servers (generally overnight)
  6. Recreate the approriate Preboot using the Symantec Management Console.  'Settings> Deployment> Manage Preboot Configurations'