By default, the Symantec Management Agent logs in automation are not set to verbose level. To enable the verbose logging for the Symantec Management Agent in WinPE create a run script with the following contents:
x:\
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Event Logging\LogFile" /v Severity /t REG_DWORD /d 0xff /f
Once in automation run the run script task against the client.
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If the verbose logging is needed from the moment the system starts booting into automation do the following:
- Open Windows Explorer on the Notification Server
- Browse to 'C:\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe'
- For x64 preboots
- Browse to x64\base
- Open runagent.bat with notepad
- Create a new line after the line that states 'echo launching the agent'
- Type 'reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Event Logging\LogFile" /v Severity /t REG_DWORD /d 0xff /f'
- Save the file
- For x86 preboots
- Browse to x86\base
- Open runagent.bat with notepad
- Create a new line after the line that states 'echo launching the agent'
- Type 'reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Event Logging\LogFile" /v Severity /t REG_DWORD /d 0xff /f'
- Save the file
- Allow time for the {374.....} package to replicate to site servers (generally overnight)
- Recreate the appropriate Preboot using the Symantec Management Console. 'Settings> Deployment> Manage Preboot Configurations'