Cleared alarm not notified

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

When an existing alarm is cleared, why are sometimes the alarm cleared messages not registered in the AlarmNotifierlog file?

Environment

Spectrum on all platforms

Resolution

When an event to clear an alarm is issued, in the AlarmNotifier log you should see an Alarm UPDATEd followed by an Alarm CLEARed message.

Now, by default in the .alarmrc file, there is: UPDATE_EXISTING_ALARMS=false (Specifies whether to update the existing alarms). With this setting, the alarms that occurred and existed prior to the time the AlarmNotifier application was run, will be ignored and a clear event of them will not be passed to the AlarmNotifier to invoke the ClearScript execution. 

To prevent this problem set UPDATE_EXISTING_ALARMS=true in .alarmrc and restart the AlarmNotifier.

Additional Information

Please reference the "SANM-Enabled .alarmrc Parameters" section of the documentation for more information.