Cleared alarm not notified

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Article ID: 15026

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Updated On:

Products

CA Spectrum

Issue/Introduction



When an existing alarm is cleared, why is sometimes the alarm cleared messages not registered in the AlarmNotifierlog file?

Environment

Spectrum on all platforms

Resolution

When an event to clear an alarm is issued, in the AlarmNotifier log you should see an Alarm UPDATEd followed by an Alarm CLEARed message.

Now, by default in the .alarmrc file there is: UPDATE_EXISTING_ALARMS=false (Specifies whether to update the existing alarms). With this setting the alarms that occurred and existed prior to the time AlarmNotifier application was run, will be ignored and a clear event of them will not be passed to AlarmNotifier to invoke the CleanScript execution. 

To prevent this problem set UPDATE_EXISTING_ALARMS=true in .alarmrc and restart the AllarmNotifier.

Additional Information

Please reference the "SANM-Enabled .alarmrc Parameters" section of the documentation for more information.