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FEATURE REQUEST: Web based key recovery Help Desk Console required for Symantec Endpoint Encryption

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Article ID: 150244

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

 

Resolution

Symantec Endpoint Encryption Help Desk Recovery snap-in allows Helpdesk users to provide end users with response keys to enable authentication to encrypted drives.

However, in a large environment it is impractical to install the snap-in on hundreds of machines. So too, in an environment containing several Endpoint Encryption Management Servers and databases there is no straightforward way for Helpdesk users to switch between databases.

A web based Help Desk console would allow Help Desk users to quickly access the Recovery functionality in order to provide end users with response keys.

Symantec Corporation is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.   

There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also subscribe to this article to receive notification when it is updated.

To have your organization added to the list of companies that desire this Feature Request, please contact technical support.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.

 

Update 6 February 2017 - This feature has been added in SEE 11.1.2.