How to edit the quarantine release message for Mail Security for Microsoft Exchange (SMSMSE)

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

 

Resolution

Edit the registry key for the quarantine release email in order to change the email output.

Using the Registry Editor:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry be made prior to making any registry changes.

1. Open the Registry Editor. (Start -> Run, Regedit) and rowse to the following registry key: 
   32 Bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE\<version>\Server\Quarantine
   ​64 Bit Operating System: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\<version>\Server\Quarantine
   
2. Edit the string "QuarantineReleaseBodyStr" to change the quarantine release message body.
3. Edit the string "QuarantineReleaseSubjectStr" to change the quarantine release message Subject.
4.  Restart the Symantec Mail Security for Microsoft Exchange services.

After taking these steps, quarantine release emails will now have the "QuarantineReleasedSubjectStr" value as the message subject, and the "QuarantineReleasedBodyStr" as the message body.