Managed Deliver Policies or Software Update Policies do not appear in Agent UI.

Products

• Patch Management Solution for Windows
• Software Management Solution

Issue/Introduction

When looking at the Symantec Management Agent UI, the Managed Deliver Policies (SWM) or Software Update Policies (SWU) do not appear to be listed.

Environment

ITMS 8.x

Cause

Policy requests from clients seems to filter out SWM or SWU policies due to licensing issue. All other policies are properly delivered as expected.

 

Resolution

Verify if the solution licenses are installed correctly and not expired prior to contacting Broadcom/Symantec Technical Support.