While the issue is occurring and the VIP Access Desktop console will not display the user Interface, You will need to check the 'third-party startup items and services interoperability' with the below steps.
Verify third-party products using 'msconfig' utility and selected startups:
Verify third-party products using 'msconfig' services:
LFBSkypePlugin.exe startup item is known to prevent the VIP Access Desktop UI from loading successfully. This can be tested by going through the above steps.
C:\Program Files (x86)Logitech\LFBSkypePlugIn\LFBSkypePlugin.exe
LFBSkypePlugIn is a free program that ensures the buttons to accept and decline a call function with Skype. The plug-in is designed to support Skype 5.7 or above. The program also needs Skype to allow the access so you have to review the "Manage API Access control"