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VIP Desktop Access User Interface will not show on the display

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Article ID: 150217

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Updated On:

Products

VIP Service

Issue/Introduction

 

Resolution

During the event that the VIP Access Desktop console will not display the user Interface check third-party startup items and services interoperability with the below steps.

Diagnosis:

Verify third-party products using msconfig startups:

  1. Go to Start>Run>msconfig
  2. Click the Startup tab then disable all at the bottom
  3. Reboot 
  4. Attempt to load the VIP Access Desktop Application
  5. Go back to step 1 if the application successfully load to identify one of the detailed startup items

Verify third-party products using msconfig services:

  1. Go to Start>Run>msconfig
  2. Click on the Services tab
  3. At the bottom left of the window check "hide all Microsoft services"
  4. Click on the bottom right Disable all 
  5. Reboot
  6. Attempt to start VIP Access Desktop

Solution:

LFBSkypePlugin.exe startup item is known to prevent the VIP Access Desktop UI from loading successfully. This can be tested by going through the above steps.

C:\Program Files (x86)Logitech\LFBSkypePlugIn\LFBSkypePlugin.exe

LFBSkypePlugIn is a free program that ensures the buttons to accept and decline a call function with Skype. The plug-in is designed to support Skype 5.7 or above. The program also needs Skype to allow the access so you have to review the "Manage API Access control"