search cancel

Application Triage Map Supportability Metrics


Article ID: 15018


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


 This continues the knowledge docs on Application Triage Map, APM Team Center, and Assisted Triage Supportability Metrics.


 Top Five New APM Team Center (ATC) Supportability Metrics to use for Investigation. TEC1472344

 Top Five Assisted Triage Event Generation Supportability Metrics. TEC1638841

What are the key metrics for the Status Engine to help determine and resolve problems?  TEC1774684

I see five metrics. What do they mean? 

<Please see attached file for image>




APM 10.5 and later



Here are some key metrics:


Enterprise Manager|ApplicationTriageMap:Number of Active Workers

  • Indicates how many threads are currently used from common thread pool of APM Team Center


 Enterprise Manager|ApplicationTriageMap:Number of Idle Workers

  • Indicates how many idle threads are available in common thread pool of APM Team Center



The APM Team Center Summary View hides lower-level details about Business Transaction Components (BTCs) and Frontends


Enterprise Manager|ApplicationTriageMap: Number of BTC Alerts Run in Summary Engine Calculators

  • Indicates if there are any alerts from Business Transaction Component being generated in the Summary View


Enterprise Manager|ApplicationTriageMap:Number of Backend Calls Run in Summary Engine Collectors

  • Indicates the Activity of Back End Calls used to create the Summary View.


Enterprise Manager|ApplicationTriageMap:Number of Frontend Alerts Run in Summary Engine Collectors

·        Indicates if there are any alerts from the Frontends being generated in the Summary View



1558718142324000015018_sktwi1f5rjvs16utq.jpeg get_app