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Endpoint Protection support for Windows 10

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Article ID: 150157

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Updated On:

Products

Endpoint Protection

Issue/Introduction

 

Resolution

Symantec Endpoint Protection (SEP) adds support for Windows 10 with 12.1.6 MP1/MP1a.
 

Upgrading to Windows 10 with Endpoint Protection installed

You can upgrade to Windows 10 with the Symantec Endpoint Protection client installed, as follows:

Before you upgrade Windows, you must ensure that Virus and Spyware Protection definitions are from July 27, 2015, or later. Definitions as of this date include an update to the Eraser engine (115.1.1.10) that is required for Windows 10 compatibility.

You must uninstall earlier versions of Symantec Endpoint Protection. The operating system upgrade stops if it detects an earlier version of Symantec Endpoint Protection. See Uninstall Symantec Endpoint Protection for more information.

The following operating system upgrade paths are supported with 12.1.6 MP1 / MP1a or later installed:

  • Windows 8.1 to Windows 10
  • Windows 8 to Windows 10
  • Windows 7 to Windows 10
     

Limitations when upgrading from Windows 7 to Windows 10

Windows 7 does not include Early Launch Antimalware (ELAM). Therefore, the Symantec Endpoint Protection ELAM component is not enabled, and does not enable after you upgrade to Windows 10 with Symantec Endpoint Protection installed. Your protection level is the same as it was with Windows 7.

To allow Symantec Endpoint Protection to recognize ELAM and enable the Symantec Endpoint Protection ELAM component, you must uninstall and reinstall Symantec Endpoint Protection. You can also upgrade from 12.1.6 MP1 to the latest version of Symantec Endpoint Protection to recognize the ELAM component. Repairing the installation does not accomplish this task.