The customer needs a task that will change the current SMP reference on the client machines: Redirect agents to a new SMP.
ITMS 8.x
Run a Redirect Script on Clients
REM Get the Altiris Agent install path
FOR /F "tokens=2*" %%A IN ('REG.EXE QUERY "HKLM\Software\Altiris\Altiris Agent" /V "installdir"') DO SET AgentDir=%%B
set tempbat=%temp%\AgentRedirect.bat"
REM Create temporary batch file to execute while the agent restarts
echo ping localhost -n 30 >> %tempbat%
echo "%AgentDir%\aexagentutil" /Server:FQDN of desired SMP > %tempbat%
echo ping localhost -n 30 >> %tempbat%
echo "%AgentDir%\aexagentutil" /restart >> %tempbat%
echo exit >> %tempbat%
REM Executes temporary batch file
start "" /MIN %tempbat%
Note: The Cleanup Script below does have a pop-up window the user will see. A pop-up will be up for 1-10 seconds, then runs in the background. Runs up to two minutes, and the agent will disappear in this process. The process is completed when the agent is visible again