Is there a way to hide comments displayed under 'Comments' section of a Knowledge Document?

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Article ID: 15011

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Out-of-the-box, once users add their comments to a Knowledge Document, all Comments are displayed under 'Comments' section of the document as shown below. You may prefer to hide them from public view. 

<Please see attached file for image>

Comment_view.jpg



How to hide comments displayed under 'Comments' section of the Knowledge Document? 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

In order to hide all Comments displayed under Comments section of the Knowledge Document, please follow the below steps.

  1. Log into Service Desk Manager (SDM) using a SDM privilege account and open 'Administration' tab.

  2. Go to 'Knowledge' > 'Documents' > 'Document Settings'.

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKWCAA4" alt="01.jpg" width="338" height="514">

  3. Select "Allow comment submission but not comment viewing" and click <Save> to save the change.

    <Please see attached file for image>

    src="/servlet/servlet.FileDownload?file=0150c000004AKWDAA4" alt="02.jpg" width="919" height="376">

If you change the setting to "... not comment viewing", the Comments can be seen on 'Comments and Notification' > 'Comments' tab of the Knowledge Document opened in admin mode. 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKWEAA4" alt="Comments.jpg" width="872" height="492">

Additional Information

Configure Knowledge Management Settings > Specify Document Settings

Attachments

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1558718004608000015011_sktwi1f5rjvs16urh.jpeg get_app
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1558718000558000015011_sktwi1f5rjvs16urf.jpeg get_app