Is it necessary to add or change "PARENT_APPLICATION" parameter in the file cmdbvisualizerconfig.properties?

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Article ID: 14995

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Service Desk Manager r14.1 document, 'Visualizer Administration' > 'How to Configure CMDB Visualizer', says we must change "USD_WEBSERVICE_URL" and "PARENT_APPLICATION" in the cmdbvisualizerconfig.properties file. However, "PARENT_APPLICATION" does not exist in it. How to add or changeĀ it?

Environment

Windows

Resolution

On Service Desk Manager r14.1, CA CMDB Visualizer works by using the variable "USD_WEBSERVICE_URL" and the PARENT_APPLICATION variable is not used. Therefore, you do not have to add or change it in the properties file.

Additional Information

How to Configure CMDB Visualizer