VANTAGE WINDOWS 10 compatibility
Article ID: 14974
Updated On:
Products
Issue/Introduction
Which is version of vantage requested be installed on a windows 10 ?
Environment
Component:
Resolution
The 12.7 SP2 B871 + PATCH 3 version of vantage should be downloaded and installed for a WINDOWS 10.
VANTAGE WC Upgrade From 12.6 B655 or B744, to 12.7 B793, to B871
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Title: Upgrade your Windows Client from B655 or B744, to B793, to B871 and PATCH 3
Summary: If you need to upgrade from an older version of the Windows Client,
and you must preserve your customization, you must perform the upgrade in "steps".
To check the level of your Windows Client, go to the Main Toolbar / Help / About.
The level will be listed like: 12.7.744.
You do not delete the current Windows Client prior to this install.
You install right on top of the old.
You do not need to apply patch 1 or 2. Patch 3 is a cumulative upgrade.
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Download the Windows Client just like you would a PTF.
1. Go to the Support Home page.
2. Select Download Center, click on Download Solution
3. Scroll down to the little box: "Search by Fix/Patch Number".
4. Enter the PTF numbers:
4a. RO60887 for: 12.7 SP1 BUILD 793 [B793], then click the "Go" box and download.
4b. RO72100 for: 12.7 SP2 BUILD 871 [B871], then click the "Go" box and download.
4c. RO96242 for: 12.7 SP2 PATCH 3 , then click the "Go" box and download.
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5. Backup the folder: BrightStor SRM Data
This is for the rare event that there is a problem with the install.
Copy it somewhere else on your computer as a backup.
6. After download of B793, create an empty folder anywhere on your computer.
7a. Unzip the B793 file.
7b. Extract all the folders and files to the empty folder you created.
7c. Be sure that "All files..." and "Use folder names" are both checked.
A "nest" of folders and files will be created.
8. In the "root" level folder, you will see SETUP.exe. Double-click this to launch the install.
9. After the install completes, start the Windows Client and allow it do the updates.
When they are done, shutdown the WC.
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10. Repeat Steps 5 thru 9 for: RO72100 for B871, using another empty folder.
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Do the following to install B871 Patch 3.
11. The download of PTF RO96242 is an exe file
When you double-click this, it will install over the current install.
NOTE: You MUST stop the scheduler before you install this Patch.
When the Patch is installed, in the Help/About the release is shown as: 12.7.871.3
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