Steps to reset the configuration setup utility password in catalog environment

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Article ID: 14916

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



How to reset the configuration setup utility password?

Environment

CA Service Catalog R14.1CA Service Catalog R17.x

Resolution

Please find below steps to reset the password of service catalog setup utility

1. Open Catalog command prompt from start - All programs - CA - "Service Catalog - Command Prompt"

2. Change directory to 'scripts' folder

3. Run the command 'configurator.bat -resetpwd'

4. Recycle the services of catalog

Additional Information

Note: This will reset the password of catalog setup utility and when you open the launch setup utility link you will be prompted to provide a new password.

 

Please find the video link to this document: http://cainc.to/A6tjUG