How the pdm_ldap_sync identifies which Contact needs to be synchronized if there are multiple Contacts with a same user ID?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

If there are multiple inactive Contacts with a same User ID and we run pdm_ldap_sync command to activate the Contact, which Contact will be synchronized and activated?

Environment

CA Service Desk 17.1 and higher

Resolution

Service Desk Manager does not determine by attributes which Contact is activated.

When the command pdm_ldap_sync is executed, all Contacts that match a SQL query sent by the command will be returned, and synchronized in order the data was returned from a database serer. If the option "force_unique_userid" is installed, only the first Contact returned from the database will be activated and the rest of them will remain inactive due to the duplicated User ID. 

Additional Information

Create Contacts in Batch Mode Using LDAP Data