Steps to configure the mobile module to replicate client Mobile device interface on PC web interface

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

How to configure the mobile module to replicate client mobile device interface

Environment

CA Service ManagementCA Unified-Self Service

Resolution

Please find below the steps to configure the mobile module to replicate client Mobile device interface on PC web interface which we have discussed during our Knowledge sharing session.

*Pre-req: We need to Configure the REST Web Services prior to deploying the Mobile Module

1. Login to Service Desk Manager Server 

2.Copy this Mobile module folder to the following location:

$NX_ROOT/bopcfg/www/CATALINA_BASE_REST/webapps

3. Access the default mobile URL for the mobile page to show up

Note: No restart of services is required

4. First Time user access will show the Language settings page - Select the available language from the dropdown and click 'Continue'

5. Next you will see the Terms and Conditions page - Accept / Decline. Click Accept to move ahead

6. Next you will be presented with the login page with Service Management - Self Service login page to provide the below details

URL: <http://sdmmobilehostname>:<port>/mobile

Username:<Username>

Password: <Password>

7. Click on Login

If successful, you will be presented with the mobile module interface which is similar like mobile device app.

You can also find the documentation on Mobility as per below link: https://docops.ca.com/ca-service-management/14-1/en/using/mobility