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User count by License Type set as VIEW ONLY

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Article ID: 14844

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

How you can find the user count by License Type set as VIEW ONLY? You only see the user count by license type = FULL or RESTRICTED but do not see those set as VIEW ONLY. The View Only License Type does not appear in the ''User Count by License Type'' portlet. 

Environment

Release: All Supported

Resolution

When the "View Only" license type does not appear in the portlet, then this means that there are no users with a "View Only" License.

To check users and their licenses follow these steps: 

  1. Go to the Administration - License Information page.
  2. Click into the type of license (Full or Restricted), that list will display users that you believe should be of "View Only" type.
  3. Click on the user in question to see the assigned rights.
  4. Here you can also see if the rights are of "Restricted" or "Full" type.
  5. Go back to the user details under Administration - Resources
  6. Open the Resource's Access Rights and check where these rights are granted.
  7. In case you don't want this user to have these restricted/full rights, then remove the rights and the user count will show up under "View Only" in the 'User Count by License Type'' portlet.