What access rights are required to access CA CMDB Visualizer to view Configuration Items.
An Access Type of a Contact who access CA CMDB Visualizer needs:
You can check those settings as shown below.
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TEC612990: In CA Service Desk Manager, when clicking on Visualizer button from the CI detail page, I see the error "Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator"