Can't start dxserver (Error: itechpoz does not exist)

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Article ID: 14730

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Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

After filling up the filesystem we are unable to start the dxserver.  We cleared enough space but won't start



Client ran out of space while eem was running. They regained the space and killed the dxserver. 
Now they cannot get the dxserver to run. It states the following: 
-sh-4.1$ dxserver start all 
Starting all dxservers 
itechpoz does not exist 

No logging is produced in the dxserver trace. 

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component:

Resolution

There was no dxserver process running. We check via ps -ef | grep dxserver. 
However, in the $DXHOME/pid directory there was 2 files. This is were the old PID info was being kept. We deleted both files. Then the dxserver was able to restart.