Resolving cache clearance issues for Webview browser clients after unsuccessfully rendering dashboard images.

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Article ID: 14673

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction



While connecting to a Webview server (http://<APM WebviewServer_Hostname>:8080, by default) through a browser as a Webview client, there is an issue rendering images. What is the best way to clear the cache before re-displaying?

 

Environment

All supported APM releases.

Resolution

1 - Stop the APM Cluster.

2 - Go to the \product\webview\configuration directory 

Delete all directories only : ( do NOT delete the config.ini )

3 - Go to the \product\enterprisemanager\configuration directory 

Delete all directories only : ( do NOT delete the config.ini )

4 - Go to the \work directory and delete its contents.

5 - Clear all the related browser cache

6 - Start the APM Cluster

 

Additional Information

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1371637.html -- How do I clear the cache on a APM Enterprise Manager?